Catherine Rusoff
The clock is ticking for Walmart shoppers to get their money back from the retailer. Today, June 5th, is the last day for eligible customers to send a money request from the retail giant as part of a $45 million settlement to resolve complaints, it overcharged customers for heavy groceries.
The settlement resolves a class action lawsuit, filed in October 2022, alleging that Walmart charged prices for weighted products that were higher than their actual costs per unit. As a result, buyers paid more, relative to advertised prices, for food products including packaged meat, poultry, pork and seafood, as well as bagged citrus fruits.
Who is eligible?
Anyone who purchased heavy produce or bagged citrus at any of Walmart’s more than 4,600 U.S. locations between Oct. 19, 2018 and Jan. 19, 2024 can file a claim, according to the terms of the settlement.
Do I need my receipt?
While a receipt is not required for a refund, buyers who keep theirs are entitled to cash payments of 2% of the total cost of their purchases, up to $500, according to the place of settlement. Customers without receipts can to send claims between $10 and $25, depending on how much money they claim to have spent.
How do I submit a complaint?
To submit a complaint, visit the settlement websiteand choose one of the two options, keeping in mind that dollar amounts are not guaranteed and are instead subject to rise or fall depending on how many customers submit valid refund requests, the site notes.
The first option is for those who do not have a receipt or other proof of purchase. Those who select this option must certify that they have purchased a certain amount of products from a drop-down menu of options. They include:
- Up to 50 bagged heavy and/or citrus products to receive $10
- Between 51 and 75 bagged heavy and/or citrus products will receive $15
- Between 76 and 100 bagged heavy and/or citrus products will receive US$20
- 101 or more bagged heavy produce and/or citrus fruits will receive $25
Customers must then describe the items they purchased – from poultry to seafood to bagged citrus fruits – and the date range. Then select how you want to be reimbursed, via a prepaid Mastercard, Venmo, Zelle gift card, or direct deposit to a bank account.
The second claim submission option is for receipt holders or customers with other documentation proving they purchased heavy merchandise at a Walmart store.
The customer who selects this option must enter the weight and total amount spent and upload proof of purchase. As in the previous option, they must then select the way they wish to be reimbursed.
Filing a claim is necessary to obtain a cash payment. The complaints portal will close at 1:59:59 PM PT on June 5, 2024.
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